Engage Hard to Reach
Medicaid Members in 45 Seconds.
Watch now to see how!
Transforming Medicaid Engagement with inGAGE™
Leading Medicaid health plans leverage inGAGE™ to deliver personalized member experiences, utilizing a cloud-based platform that seamlessly coordinates member outreach across all aspects of engagement, encompassing: Physical and Behavioral Health Condition Management, Condition Management, Preventative Care Management, Access to Care Interventions, Member Engagement and Retention, Activating Hard-to-Reach Populations, Redetermination Automation, and Member Satisfaction. Our innovative solutions transcend traditional boundaries, integrating next best actions and leveraging digital front door approaches like conversational text to enhance member engagement rates while optimizing costs. Empowered by Artificial Intelligence, our platform adeptly manages both structured and unstructured healthcare data, providing real-time insights into each member. This scalable approach drives member engagement solutions, positively influencing the enhancement of quality measures, including vital metrics.
1
Data Excellence
Handle both structured and unstructured healthcare data to gain a real-time understanding of each Medicaid member.
2
Insights for Quality Measures
Monitor and manage the health of your entire population, ensuring the completion of state-mandated HRAs.
3
Actions that Impact
Take strategic insight into actions to transform healthcare outcomes. With solutions like:
- Member satisfaction measures
- HEDIS and clinical engagement
- Member experience, recertification, and retention
- Interactive Health Risk Assessment/HRA solution
Engagement Campaigns
Problem
Absence of CRM integration resulted in uncoordinated outreach
Objective
Relieve compliance concerns while supporting an integrated and seamless brand experience.
Results
Timely fulfillment of AEP kits and key documentation
Satisfaction Increase
Problem
Incentive Insights to identify rewards and value added benefits value.
Objective
Provide a comprehensive view of current rewards and member health actions.
Results
Engagement increase in health actions.
AWV Improvement
Problem
Lack of digital first approach and workflow to ensure state requirements.
Objective
Centralized data to provide a omni-channel workflow that balances member experience and state requirements.
Results
Nearly all members received a conversational text message as a first attempt, increasing completion rates.
Efficient fulfillment of AWV’s across digital and offline channels not only enhances the Medicaid member experience but also frees up resources for other activities.
Vice President State Medicaid Plan
We love results
99%
Prediction Accuracy
Member Satisfaction
$1.82
PMPM SAVINGS
HRA Campaign
10M+ Lives
Next Best Action
Personalized Interventions
Let’s talk
Talk with our team of InsightinHealth experts and let us help you find the right solution for your organization’s needs.
