Retention - Insightin Health

Boost Member Retention with Intelligent Insights and Personalized Engagement.

Leverage the power of inGAGE™ to optimize retention efforts

With the inGAGE™ retention solution, you will:

Engage members through personalized, multi-channel outreach
Improve member experience with intuitive, mobile-friendly digital tools
Drive actionable insights with real-time analytics and reporting

30%

increase in member lifetime value

25%

reduction in annual member churn rates

$5 M

in annual cost savings from improved retention

20%

improvement in member satisfaction scores

Discover how a leading national health plan leveraged inGAGE™ to segment at-risk members, personalize strategies, and drive retention improvement during AEP.

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Retention data captured through current health plan information helps build a foundational understanding of each member and your overall risk of churn. Take action – use insights to address retention and loyalty needs.

Harness the Power of Member Insights

Gain a comprehensive understanding of your members by leveraging data already captured. Utilize these insights to:

Identify and address likely to churn
Improve enrollment channel influence
Enhance member retention and loyalty

Monitor Retention Progress in Real-Time

Stay on top of your retention rates with inGAGE™'s real-time monitoring and reporting. This valuable insight allows you to:

Proactively develop retention engagement strategies
Identify trends and forecasts
Determine the most effective channels

Uncover Sales Channels Influencing Retention

inGAGE™'s artificial intelligence and machine learning to identify the critical factors that impact Retention. Armed with this knowledge, you can:

Implement Next Best Actions to overcome retention barriers
Tailor engagement and communication strategies for maximum impact
Identify agents/agencies likely to have retention challenges

Trigger Automated Actions Based on Real-Time Retention

Utilize inGAGE™'s real-time analytics to gain insight into member retention and automatically trigger Next Best Actions. For example:

Remind sales channels of benefits members use most
Alert teams when of members in the critical shopping stages
Connect members with relevant programs and resources