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In her new role as CXO, Kepler oversees Insightin\u2019s overall Customer Experience Delivery. In doing such, she works closely with Insightin clients and internal product teams to ensure Insightin standards for experience excellency are exceeded. For Kepler, it\u2019s about the Insightin tag line: Simple. Easy. Effective.\u00a0\u201cWe offer a tool that no one else can match in terms of depth and breadth of data that can be captured and analyzed, resulting in actionable next steps for plans and providers \u2013 all while providing a superior, more personalized interaction with their members,\u201d says Kepler.<\/p>\n
Kepler brings with her more than 15 years of experience working directly with clients to solve problems around technology training and instructional design. She has played an integral role on multiple patient engagement platforms by delivering learning courses for physicians and nurses. Having spent a considerable amount of time in the hospitality industry as well as consulting, customer experience has become a part of Kepler\u2019s DNA. She intrinsically understands the importance of the client\u2019s journey and loves finding ways to help others leverage their talents to improve the experience of end-users.<\/p>\n
\u201cAt Insightin Health, I most enjoy working with such a dynamic group of great minds that are changing the healthcare industry,\u201d states Kepler. \u201cTo us, our customer\u2019s experience during and after they work with us is as important as the product itself.\u201d<\/p>\n
\u201cWe are excited to create this strategic leadership position and have Marcia<\/a> leading it to deliver best-in-class customer experience for our clients.\u201d says Insightin\u2019s CEO & Founder Enam Noor. \u201cShe will work with our clients and industry analysts to develop the best customer experience that we strive to achieve.\u201d<\/p>\n \u00a0<\/strong><\/p>\n About Insightin Health<\/strong><\/p>\n Insightin Health is the industry\u2019s only single platform which provides a complete personalized member engagement for each steps of the health care journey. The core platform combines medical, clinical, cognitive, and social determinants of health to recommend the Next Best Action (NBA) for each person. Health plans can improve quality measurements, gain higher member satisfaction, and increase member retention. The simple integration and easy to use platform creates an effective shift towards healthier population for the health plans. For more information, visit\u00a0insightinhealth.com<\/a>.<\/p>\n