CAHPS® Improvement Center

Consumer Assessment for Healthcare Providers & Systems (CAHPS®) survey scores are key in determining member satisfaction levels. For Medicare Advantage plans, CAHPS® is an urgent and increasingly important topic.

• By 2023, member experience and satisfaction measures will account for 57% of the Medicare Advantage plans’ Star rating.
• Improving satisfaction requires health plans to successfully navigate the shift from delivering a wholesale experience to delivering personalized, retail experience to their members
• Medicare Advantage plans that are not improving, regardless of current member experience and satisfaction performance, will be left increasingly further behind.

At Insightin Health, we understand that improving CAHPS scores begins with a comprehensive understanding of individual member experiences in real-time. The resources below provide focused content on the processes, workflows, and technology that can be leveraged to enhance member insight and drive positive change.